Vorab kurz klargestellt: Bei AMResorts gibt es verschiedene Namen für die „Clubs der Zimmer-Kategorien mit Extra-Service“: Secrets Resorts, Dreams Resorts & Now Resorts: Preferred Club Breathless Resorts: Xhale Club Sunscape Resorts: Sun Club Während viele Gäste einfach nur Urlaub machen möchten, sehnen sich andere nach mehr Service, mehr Bling-Bling, einem zusätzlichen Strand-Bereich in Laufnähe und einer noch persönlicheren Ansprache. Einstiegskategorie oder Club-Zimmer? Was genau der Unterschied in jedem einzelnen Resort ist, steht in den super-praktischen AMResorts Resort Guides. Und auch ein „Butler-Service“ kann sehr unterschiedlich interpretiert werden, daher teilen wir hier eine praktische Übersicht mit Euch zu den „harten Fakten“. Ihr kennt Eure Kunden am besten: Marmorkuchen oder Sahnetorte? Königlich oder kaiserlich? Wenn Ihr Fragen habt, meldet Euch einfach bei email@example.com oder firstname.lastname@example.org, wir finden mit Euch die Antworten!
I'm gonna make an educated guess what happened here. My two clients, Frick and Frack, the mop heads, were in a simple traffic accident. A minor fender bender, but maybe they were on the wrong side of the street or didn't look both ways. It could happen to anyone. My clients, exhibiting extremely poor judgement, followed your grandmother to this delightful, well-tended home. Now, at this juncture I'm deducing that they said or did something that crossed a line. And you, with some justification, put them in their place. Based on the salsa stain there, it could have gone a couple ways. Bottom line, not to be morbid, but if they're dead, I'm guessing that I'm… I'm gonna go with glass half full here and say they're not. My point is, if they're still alive, why kill us, because of a misunderstanding? Our own stupidity? Why mess up your lovely Abuelita's place? Why jump to the nuclear option? I'm saying keep it simple. I will collect my moronic clients, and poof! We are gone. Neither you nor your lovely Abuelita will lay eyes on us ever again. Guaranteed. Signed sealed and delivered. Assuming, you know, that they're still breathing.
DiaMonde represents with a very heartful approach while operating at the highest level of expertise. Communication is done differently here, there are no superfluous mails – Nataša and her team just listen really carefully and then react very fast. To me, they are the most important link between us and the respective hotel, masterfully taking care of those – sometimes challenging – client requests. To hotels, this means that with DiaMonde, they will gain access to their strong network within the top agency scene, resulting in nothing less than an easy access to that very select and exclusive group. Their excellent storywriting and -telling abilities are second to none and their hotels profit immensely from these talents, as well as from their stellar reputation! Last but not least, I’d like to add that, on a personal level, as we’ve become friends over all those years, Nataša has actually managed to adjust my entire viewpoint on our industry altogether. For she walks ahead and doesn’t just follow behind.
Die Entdeckungsreise startet nach Landung in Puerto Plata. Kaum müde, mit überwiegender Vorfreude komme ich mit meinen 13 Teilnehmern im Sunscape Puerto Plata an. Der Empfang übertrifft jede Erwartung! Fahnen werden geschwenkt, es wird gesungen, getanzt und wohlduftende kühle Erfrischungstücher und natürlich der Welcome-Drink werden gereicht. Ich bin, wir sind angekommen! Zufrieden und etwas erschöpft waschen wir uns kurz den Flugzeuggeruch aus unseren Gesichtern, als die ersten aus meiner Gruppe schon an der Bar sitzen und eine „Ankommens-Pina Colada“ trinken. Na, da gesell ich mich doch gleich dazu! Ich lasse die Katze aus dem Sack und plaudere aus meiner Zeit am Counter. Genau wie sie. Neugierig und etwas schüchtern fragen einige genauer nach, warum ich mich denn gegen das Reisebüro entschieden habe? Dabei war es keine Entscheidung gegen das Reisebüro, sondern einfach nur für die AMResorts. Für etwas Neues, Spannendes und einen neuen Lebensabschnitt mit neuen Aufgaben und Herausforderungen. So wie diese – meine erste Inforeise auf der anderen Seite und als … sagen wir … „Herdenleiter“! Soviel Gesprächsstoff und die Reise hat uns ein Loch in den Magen gestampft. Mit großer Freude stürzen wir uns auf das einladende Buffet. Was nehme ich denn? Was haben denn die anderen...
Wir haben einen tip-top Deal für DER Touristik Kunden raus gehauen. Allen Sonnensüchtigen, die vor dem 30.06.2018 ein Promo Zimmer im top modernen Dreams Dominicus La Romana buchen (mit Aufenthalten bis 31.10.) reservieren wir stattdessen ein Preferred Club Deluxe Tropical View! Preferred Club mit Status, mit privatem Strand und VIP Service zum Promo-Zimmerpreis – ist das eine Ansage? Außerdem bringen wir die Kinder im Sommer übrigens 50-100% günstiger unter! Reise-Herz, was willst Du mehr? 😊 Meldet Euch unter email@example.com , wenn ihr die Buchung woanders platzieren müsst. Wir helfen Euch! Und nicht vergessen: Im Sommer hagelt es doppelt Lose für die Expi-Deal-Verlosung 😉
Nataša really gets what our line of work is all about – we create momentum for things we are passionate and enthusiastic about Sparks have to fly. The fire needs to be lit. The DiaMonde team with Nataša at its core understand just that: to make the client see and feel fireworks of enthusiasm and to be inspired by their love for their hotels & resorts. In our industry, what matters is both: to have a good relationship, including mutual trust with us, the service providers and to identify with the product completely, too – and that is exactly what the DiaMonde team does and shows with enthusiasm. Working with this crew really is pure joy. I congratulate them for the success of recent years. I am certain that this story will continue for a long time to come!
15 years‘ worth of trustworthiness, respect, passion and cooperative teamwork – in today’s fast-paced world, those are not a given. To Nataša Manić and her DiaMonde team, however, they are the foundation of both their success and their popularity within our industry.
Many of my colleagues as well as myself have valued the contact and, especially, the openness in our collaboration with Nataša and the entire DiaMonde team for over fifteen years by now. As a direct result of our many joint marketing efforts, we were able to celebrate great successes together. Their support is always professional, friendly, reliable, fast and uncomplicated. Their authenticity and passion for both their products as well as the people who are behind them make DiaMonde one of the very best agencies in the German-speaking world.
“Its an absolute pleasure to work with the DiaMonde Team. They are very knowledgeable in the German speaking market and have very good connections with the specialists but also with the big operators that count. They work with a clear mission and their reporting system is excellent and helpful for us. We enjoy working with them as we constantly exchange ideas. They are quick and efficient. We have achieved a lot in a short period of time. Thank you!”
Since we started working together in September 2010 DiaMonde has quickly become an invaluable extension to our own sales team. Extremely knowledgeable in what can be a very complicated market, Nataša and her team fly the flag for AMResorts by representing our portfolio of resorts to the German Travel Agent community. They do so with professionalism, enthusiasm and a good dose of humour. We have experienced strong growth in our business from Germany since we started working together and have no doubt that DiaMonde have made a significant contribution to this.
As a company DiaMonde are an absolutely highly professional and hugely friendly group to work with. They have been nothing but a pleasure to work with in all aspects. Our time in the DiaMonde family has been one of a committed group of travel experts that are willing to only do their best in terms of communications as well as getting our brand recognised across their client base and more. The Zambezi Queen Collection are totally committed and comfortable in all aspects of our working and professional relationships with the entire DiaMonde team. I have only really good things to say about the entire team. I met them for the first time during the ITB travel show and was immediately made to feel like I was an integral part of their team, very special. We deal with Anel and Nadia on a day to day basis and I love it when I see their names in my inbox, it brightens my day…..!
DiaMonde has been representing Six Senses since 2012 and I must say it’s the best representation company I came across in my career so far. Hence we don’t consider them as representatives but an integral part of our sales team. They are professional, strategic, consistent, passionate, enthusiastic, trustworthy, flexible and focused. It’s just easy and straightforward to work with their team, I wish every representation company could be like them. They’ve had an enormous contribution to our sales increase in the German speaking markets and we could simply not work without them. I look forward to have them in my team for many more years.
It is gives us great pleasure to write this testimonial for Team DiaMonde who have been nothing but an absolute pleasure to deal with. It is difficult to think of them as a Travel Representation Company because they are such an integral part of the Isibindi Family and we cannot imagine working without them. They are a highly professional, motivated team of travel experts who have given us nothing less than exceptional service and excellent advice. Their assistance in navigating complex foreign markets has been invaluable. We continue to see year on year growth in the markets they represent our properties and look forward to many more years of working with Nataša, Anel and the team.
We credit our successes over the past years (since 2005) in the European market primarily to our partnership with DiaMonde. We have seen the knowledge of our destination in Europe grow dramatically with the assistance of their dedicated, professional staff. DiaMonde gives us an information source to the travel industry and to potential visitors every day of the year. Thank you DiaMonde Team for all you do for Florida’s Paradise Coast.
Nataša and her team at DiaMonde have been representing the legendary Fontainebleau Miami Beach since 2007 and I must say their dedication and professionalism has played a key role in placing this iconic resort at the forefront of our competition. Their knowledge of the market and excellent relationships with the travel trade in general are a key component of the success they share with Fontainebleau Miami Beach. We are extremely pleased as we see their hard work has placed us in a preferential niche in the European marketplace. We look forward to our continued partnership, and congratulate Nataša and her staff in making us successful.
At Aventura Mall, our focus had been on Latin America for many years but had left our growing markets in Europe untapped. Beginning in 2010 Nataša and her dedicated team began embarking on the relationships, partnerships and conversations that we had been lacking. Our key European markets now rank in our top 5 for visitation and have seen double digit increases in traffic. DiaMonde’s strategic outreach, customized and personal approach and excellence is unparalleled.
The DiaMonde team had become an intricate part of the Cousine Island family. For more than 7 years they were looking out for Cousine’s best interest, always searching for new and better ways to serve us and always ready for anything we threw their way. Loyalty, dedication and world class service is synonymous with DiaMonde.